Terms of Service

1. About SortedAI

SortedAI ("we", "us", "our") is a New Zealand-based consumer service operated by Mustafa Demirsoy trading as SortedAI. Our AI assistant, Tia, makes phone calls to local businesses on your behalf to get quotes and make bookings — the calls you would otherwise make yourself. We are not a marketplace, employer, or service provider, and we do not register, vet, or represent the businesses Tia contacts. SortedAI operates in trade for the purposes of the Fair Trading Act 1986.

2. Eligibility & Accounts

You must be at least 18 years old and a New Zealand resident to use SortedAI. You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate, current, and complete information during registration and to keep your profile up to date.

3. User Responsibilities

You agree to: provide accurate descriptions of what you need and correct contact details; only ask Tia to call businesses for genuine enquiries; be available at any time you ask Tia to book; treat the businesses Tia contacts on your behalf with respect; and comply with all applicable laws. You are responsible for confirming and honouring any booking Tia makes for you.

4. Service & Fees

Your first ring-around is free; after that SortedAI is simple pay-as-you-go — about $1 per ring-around Tia makes for you, book or not. No subscriptions or hidden charges, and you always pay the business directly for the job. While pay-as-you-go billing is not yet active, you will not be charged.

Current pricing is always shown on our Pricing page. There is no subscription or lock-in.

5. Payments

Any SortedAI booking fees are processed securely via Stripe. SortedAI arranges bookings on your behalf — payment for the service itself is made directly to the business you choose, on their own terms.

6. Cancellation Policy

You can cancel a booking Tia has made by contacting the business directly, on their own cancellation terms. SortedAI does not hold deposits or funds for the service itself — you pay the business directly. If SortedAI charged you a booking fee, refunds of that fee are handled under our Refund Policy. Repeated misuse of the service (for example, sending Tia to make calls you don't intend to honour) may result in account restrictions.

7. Limitation of Liability

SortedAI acts solely as an intermediary platform. We do not employ service providers, guarantee the quality of work performed, or assume liability for any property damage, personal injury, or financial loss arising from services arranged through our platform. To the maximum extent permitted by the New Zealand Consumer Guarantees Act 1993, our total liability to you shall not exceed the fees you have paid to us in the preceding 12 months.

8. AI Services

Our AI assistant ("Tia") uses automated systems to search for businesses, make phone calls on your behalf, and facilitate bookings. Tia identifies herself as an AI assistant and states that the call is recorded at the start of every call. Recordings and transcripts are used to confirm booking details. While we strive for accuracy, AI-generated content and recommendations may contain errors — you should verify all booking details before confirming.

9. Dispute Resolution

Any dispute about the service itself — quality, price, timing, or conduct — is between you and the business you booked, which remains fully responsible for the work under the Consumer Guarantees Act 1993. SortedAI does not hold funds and does not mediate between you and a business. You may seek resolution directly with the business, through the New Zealand Disputes Tribunal, or via the relevant professional body. Disputes about a SortedAI booking fee are handled under our Refund Policy.

10. Intellectual Property

All content, trademarks, and technology on the SortedAI platform are owned by Mustafa Demirsoy trading as SortedAI. You retain ownership of any content you submit to us and grant us a non-exclusive licence to use it only as needed to provide the service.

11. Termination

We may suspend or terminate your account at any time for breach of these terms, fraudulent activity, or repeated complaints. You may delete your account at any time by contacting us.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts. Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on our platform. Continued use of SortedAI after changes constitutes acceptance.

14. Contact Us

Mustafa Demirsoy trading as SortedAI
Tauranga, Bay of Plenty, New Zealand
Email: legal@sortedai.co.nz